Passenger Traffic Coordinator Job at Japan Airlines Helsinki Airport

Japan Airlines is one of the world-renowned international airlines established in Japan in 1951. We have been operating direct flights between Helsinki and Tokyo since 2013. We are looking for a hardworking, adaptable, communicative member to join our team to ensure the team's consistent delivery of high-standard safety, smooth and timely flight operation at Helsinki Airport. We expect you to start working with us around the beginning of October, 2026.

• Passenger handling preparation by coordinating information with stakeholders and managing entrusted companies.
• Supervision of the work quality of stakeholders in passenger service, catering service, and baggage service.
• Dealing with customer claims/inquiries at the front end.
• Reporting safety incidents and service irregularities, analyzing deviations, and creating preventive measures or improving customer experience and related processes.
• Accounting work related to passenger service, such as expense approval process, invoice verification, and estimating revenue and expenses of your own field of responsibility with your team.

• At least 18 years old and eligibility to work in Finland.
• At least a high school level education and 2-3 years of professional experience in similar tasks.
• A clean background (standard security clearance is needed for working in the restricted area of the airport)
• Excellent written and spoken English skills.
• Readiness to work in weekends and on national holidays.
• Knowledge of Google Workspace and Microsoft Office applications.
• Knowledge of DCS (Departure Control System).
• Basic knowledge of ticket reservation systems.
• Proficiency in using various mobile devices and applications, as well as customer service and baggage handling devices within the airport facilities.
• Flexibility to expand your role, cross-train, and take on additional operational duties in the future as business needs evolve.
• Strong organizational and prioritizing skills, with the ability to handle multiple simultaneous issues, coordinate stakeholders, and provide clear instructions to others.
• Ability to build and maintain positive relationships within the team.
• Strong interpersonal skills, including the skills to portray a friendly and helpful impression in a very short time span, and skills to handle demanding customer service situations under pressure.
• Physical stamina to handle many hours of standing, long-distance walking, prolonged PC use, and extended shifts in the event of flight irregularities.