Senior Service Engineer Job at Elmery Oy, Helsinki | Academic Work Finland

Elmery is looking for a Service Engineer to lead customer-facing service activities and provide deep technical expertise in metallurgical process operations. As this is a newly created position in a growing company, it offers a unique opportunity to build, improve, and take real ownership of your work with a strong emphasis on practical, hands-on execution of customer projects. The role combines customer relationship leadership, service execution, technical reporting, commissioning support, troubleshooting, guarantee case handling, and active participation in process development. Because Elmery operates in a start-up environment, you will face high dynamism, continuously evolving objectives, and shifting priorities. The right person will see this as an opportunity rather than a barrier, and will be energized by creating structure and moving forward constructively even when operating models are still developing.

• Leading and maintaining strong customer relationships during hands-on service projects, commissioning activities, and site support assignments.
• Executing technical services at customer sites, including inspections, process support, troubleshooting, and operational guidance.
• Investigating technical and process-related issues, identifying root causes, and implementing practical solutions (including handling guarantee cases).
• Participating in commissioning, start-up, and ramp-up activities.
• Preparing accurate, clear, and high-quality internal and external technical reports and customer documentation.
• Acting as a process expert in internal development initiatives, bringing field feedback, technical insights, and practical improvement ideas into internal discussions.
• Supporting the development of service concepts, procedures, tools, and best practices.

• A B.Sc. or M.Sc. in Metallurgy, Chemical Engineering, Process Engineering, or a related technical field.
• Extensive hands-on experience in leading and executing industrial customer projects.
• Strong practical experience in metallurgy, with proven expertise in hydrometallurgy and electrometallurgy.
• Experience in commissioning, process troubleshooting, and technical customer support.
• Experience in preparing technical and service-related reports for internal and external stakeholders, as well as handling technical follow-up or guarantee-related cases.
• Willingness and ability to travel internationally and work on customer sites, including short-, medium-, and long-term assignments or temporary relocation when required.
• An understanding of pyrometallurgical processes.
• Experience in process development and continuous improvement.
• Experience working in an entrepreneurial or start-up environment.
• Experience in international customer projects and industrial site assignments.
• A sales-oriented mindset with a proactive "hunger" to identify new customer needs, deals, leads, and business opportunities.
• Customer-focused & Solution-oriented: You have a practical, hands-on working style with a strong, highly committed "can-do" attitude. You possess the drive to spot new opportunities for the business and the ability to build trusted, long-term customer relationships.
• Self-directed & Proactive: You are comfortable working independently, have a strong sense of ownership, and see issues through to resolution.
• Adaptable & Resilient: You work effectively under uncertainty, manage stress well during demanding site work, and stay constructive despite changing priorities.
• A Team Player: You have good communication and reporting skills, coupled with a flexible, growth-minded, and entrepreneurial mindset.